Arctera & Cohesity specialists · Dubai & GCC
Enterprise Vault & data protection experts for the GCC
Archiving, backup and recovery, migrations and managed services from Dubai-based certified engineers who work on Arctera and Cohesity platforms every day.
- Arctera & Cohesity certified
- Certified migration experts
- Local team in Dubai
- Enterprise Vault partner in the GCC
- #1
- of issues resolved in-house within the SLA
- 90%
- guaranteed backup success rate on managed services
- 98%
- monitoring, escalation and support
- 24/7
Accreditations
Accredited by our technology partners
Arctera Partner Force Gold Partner
Enterprise Vault, InfoScale and Backup Exec: licensing, implementation and local support from our Dubai team.
Cohesity Associate Partner, Solution Provider
Cohesity DataProtect and NetBackup: design, implementation and support from certified engineers.
Case studies
Real results for regulated enterprises across the GCC
Banks, healthcare providers and cloud providers trust Virtech to keep their data archived, protected and recoverable.
- Archiving & eDiscovery
- Banking
- GCC
- to go live
- 2 weeks
- to go live
- migrated
- 80 TB
- migrated
GCC bank: from unsupported archive to Enterprise Vault
Compliance restored, 80 TB migrated with full chain of custody, and 60% lower TCO.
Read the case study- Enterprise Vault Support
- Healthcare
- UAE
- lower cost than BCS
- ~50%
- lower cost than BCS
- of tickets resolved in-house
- 90%
- of tickets resolved in-house
UAE healthcare: better support after BCS, for about half the cost
An organization-wide archive outage fixed in minutes, then a full replacement for Arctera BCS.
Read the case study- EV Health Check & Expansion
- Banking
- KSA
- to open archived email
- <1 sec
- to open archived email
- archive
- 200 TB
- archive
Saudi bank: from a slow, backlogged archive to under a second
A 200 TB Enterprise Vault redesigned, expanded and load-balanced in 2 months.
Read the case study- Backup & Recovery
- Cloud Services
- GCC
- end to end
- 2 weeks
- end to end
- backup success rate
- 99%
- backup success rate
GCC cloud provider: Cohesity live in 2 weeks
Primary and DR sites protected on one platform, with a 99% backup success rate.
Read the case study
What we do
Protect, archive and govern your data
Specialist services across the Arctera and Cohesity portfolios, delivered by a certified local team.
Enterprise Vault Support
Health checks, upgrades, Rescue break-fix and local support as a lower-cost alternative to vendor BCS.
Archiving
Design, implementation and optimisation of Enterprise Vault archiving for email, files and collaboration data.
Archive migrations
Certified migrations into, out of and within Enterprise Vault, including Microsoft 365, with chain of custody intact.
Backup and recovery
NetBackup and Cohesity design, deployment, health checks and support, with cyber resilience built in.
High availability
InfoScale and VCS clustering, fencing and disaster recovery for business-critical workloads.
eDiscovery
Enterprise Vault Discovery Accelerator for legal, compliance and investigation teams.
Managed services
Your data protection, fully managed.Zero compromise.
Hand day-to-day backup and archiving operations to certified specialists. We monitor, manage and support your NetBackup, Cohesity and Enterprise Vault environments around the clock, so your team can focus on the business.
Guaranteed SLAs
Including a 98% backup success rate, with enforced incident and restore response times.
24/7 monitoring
Round-the-clock monitoring, escalation and incident management, including root cause analysis.
Full transparency
Real-time reports and metrics, monthly reporting and regular service reviews.
Why Virtech
The local partner enterprises trust with their data
Certified experts
Arctera and Cohesity certified consultants, and the region’s only certified Enterprise Vault trainer.
An extended arm of Arctera
We work closely with the vendor and resolve 90% of issues in-house within the SLA.
Local and responsive
Engineers based in Dubai, delivering onsite and remotely across the UAE and the wider GCC.
Better value
Partner Advanced Local Support as a lower-cost alternative to vendor BCS, with no compromise on expertise.
How we work
From first call to fully supported
- 1
Talk to an engineer
Call or WhatsApp us and describe your challenge. You speak to a certified engineer, not a call centre.
- 2
Assess and plan
We review your environment and agree priorities, scope and timelines with you.
- 3
Deliver
Design, deployment, upgrades or migrations, onsite or remotely, with minimal disruption.
- 4
Stay covered
Keep everything healthy with local support, managed services and regular reviews.
From the knowledge centre
Enterprise Vault guides
Practical guidance from Virtech’s Enterprise Vault team, with the vendor references each guide relies on.
Indexing and search
Enterprise Vault Indexing Problems and Safe Troubleshooting
Separate symptoms, evidence and dependencies before verifying, synchronising or rebuilding an index.
MSMQ queues
Enterprise Vault MSMQ Queues and Safe Troubleshooting
Queue roles, schedules and dependency checks before any approved recovery action. A1 must never be purged.
Upgrades
Enterprise Vault 16 Upgrade Guide
Upgrade paths, compatibility, prerequisites, rollback decisions and post-upgrade validation.
Talk to a certified engineer today
Enterprise Vault, NetBackup, Cohesity or InfoScale: one call to our team in Dubai.