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Managed Service Overview

Managed Backup Services

Managed Enterprise Vault Services


Safeguard your business-critical information

IT complexity increases as business transformation initiatives, cloud adoption, and expansion of data-driven applications converge. In response, data protection software must rapidly evolve to support, protect, and enable these developing uses. Keeping pace can be challenging - as expectations rise and staffing and budgets are restricted.


Out-tasking data protection operations through Virtech Managed Services provides a cost-effective way to improve business resiliency while freeing resources to pursue strategic initiatives.


Deliver a dependable Data Protection

Reliable backup and prompt restoration are the foundation of business resiliency. The difficulty lies in maintaining near-perfect data protection performance while delivering strategic programs, providing constituent service and navigating business and resource constraints.

Virtech managed data protection service provides reliable, remote monitoring and management of multivendor data protection environments. We manage your data protection infrastructure and applications—simplifying operations, reducing risk, and maximize the value of your data protection investments.

Managed Backup Service Summary

Virtech manages data protection environments for clients around the world. Our data protection specialists utilize a dedicated operations center, specialized monitoring, and management tools, and proven methods to deliver consistent backup and recovery success. The service includes:


✓ Consolidated backup and recovery monitoring and management for Veritas NetBackup, Backup Exec, and Veeam.

✓ 24/7 monitoring and incident management, including root cause analysis and 3rd party call-out.

✓ Guaranteed SLAs—98% backup success rate, incident response, restore response.

✓ Access to data protection specialists.

✓ Proactive planning and ongoing information assessments and infrastructure optimization.

Optimize access to your data

Unstructured Data

Today’s enterprise datacenters are dealing with new challenges that are far more demanding than ever before.

Foremost is the exponential growth of data, most of it unstructured data. Big data and analytics implementations are also quickly becoming a strategic priority in many enterprises, demanding online access to more data, which is retained

for longer periods of time.



24/7 Management

Enterprise Vault experts relieve your IT team of rote archiving tasks so they can concentrate on strategic IT initiatives. Retain data on-premise while leveraging the benefits of a remotely managed solution.

You will gain:

✓ Proactive monitoring and management

✓ Services from world-class Enterprise Vault experts

✓ Full transparency for maximum data accessibility

✓ Best practices based on deep and wide industry experience

✓ Rapid issue response times

Managed Enterprise Vault Service Summary

Virtech provides monitoring, management, and support that maximize the value and operational efficiency of your Enterprise Vault investment.


To maximize quality and value, Managed Enterprise Vault includes:

✓ 24/7 escalation and event management—so you know someone is always minding the store

✓ SLAs guaranteed and enforced to help ensure application availability

✓ Full transparency through real-time reports and metrics

✓ Annual upgrades to keep the Enterprise Vault environment current to maximize features and functionality

✓ Predictable costs for improved planning and forecasting

✓ Monthly reporting and semi-annual service reviews



For monitoring, management and support

  • Optimized your IT solution - and your solution investment

  • Relieve your IT staff of burdensome tasks

  • Optimize ROI

  • Ensure application consistency and performance

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