Managed services
Data protection and archiving, fully managed
Hand over day-to-day backup and Enterprise Vault operations to certified specialists, so your team stays focused and your data stays protected, with costs you can predict.
- Guaranteed SLAs
- 24/7 monitoring
- Local team in Dubai
- guaranteed backup success rate
- 98%
- monitoring, escalation and incident management
- 24/7
- reporting, plus semi-annual service reviews
- Monthly
Managed backup
Your backups, fully managed.Measured every month.
Remote monitoring and management of multi-vendor data protection environments, from a dedicated operations centre using specialised tools and proven methods.
Consolidated monitoring
One view of backup and recovery across NetBackup, Cohesity, Backup Exec and Veeam.
Guaranteed SLAs
A 98% backup success rate, plus incident and restore response times.
Root cause analysis
24/7 incident management, including root cause analysis and third-party call-out.
Managed Enterprise Vault
Enterprise Vault, run by the experts
Keep your data on-premises while we monitor, manage and support the platform remotely. For full scope and service levels, see Enterprise Vault Managed Services.
24/7 escalation and event management
Alerts triaged and escalated around the clock.
SLAs guaranteed and enforced
Agreed response times, measured and reported.
Real-time reports and metrics
Job success, capacity and incidents, visible at any time.
Annual upgrades
Keep Enterprise Vault current to get the most from its features and functionality.
Predictable costs
Better planning and forecasting, with no surprises.
Engineers who know your estate
Certified specialists in Dubai, onsite across the UAE when needed.
Why managed services
Resilience without the overhead
IT complexity keeps rising while budgets and teams stay tight. Handing over routine operations is a cost-effective way to improve resilience.
- Relieve your IT team of routine tasks
- Get more from your existing investment
- Consistent application performance
- Proactive capacity planning and tuning
Platforms we manage
- NetBackup and appliances (Cohesity)
- Cohesity DataProtect
- Backup Exec (Arctera) and Veeam
- Arctera Enterprise Vault
Included in every plan
- 24/7 monitoring and escalation
- Access to certified specialists
- Monthly reporting
- Regular service reviews
Getting started
From handover to fully managed
- 1
Assess
We review your environment and agree service levels with you.
- 2
Onboard
Monitoring, runbooks and escalation paths set up with your team.
- 3
Operate
24/7 monitoring, incident management and routine operations.
- 4
Improve
Monthly reporting, service reviews and proactive optimisation.
FAQ
Frequently asked questions
What does managed backup include?
24/7 monitoring and incident management, root cause analysis, third-party call-out, guaranteed SLAs and access to data protection specialists.
Does our data leave our premises?
No. With Managed Enterprise Vault your data stays on-premises while we manage the platform remotely.
Which platforms do you manage?
NetBackup and Cohesity DataProtect (both Cohesity), Backup Exec (Arctera) and Veeam for backup, plus Arctera Enterprise Vault for archiving.
How are costs structured?
Managed services give you predictable costs for easier planning. We agree scope and service levels up front.
How is this different from Enterprise Vault Managed Services?
This page covers managed backup across NetBackup, Cohesity, Backup Exec and Veeam, alongside Enterprise Vault. For Enterprise Vault-only coverage, responsibilities and service levels in detail, see Enterprise Vault Managed Services.
Hand over the day-to-day
Tell us which platforms you run and the coverage you need. We will propose a service scope and onboarding plan.