NetBackup by Cohesity · UAE and GCC
NetBackup Support, Upgrades and Appliances in the UAE
Certified NetBackup engineers in Dubai for break-fix, health checks, version and Flex appliance upgrades, ransomware resilience and renewals. Onsite across the UAE, remote across the GCC.
- Certified NetBackup engineers
- Cohesity Associate Partner
- UAE onsite support
- GCC remote support
At a glance
One team for NetBackup
Support, health checks, upgrades, appliances, managed backup, licensing and renewals.
Local engineering
Our Dubai-based team works onsite across the UAE and remotely across the GCC.
Recovery first
Immutable copies, isolated storage and tested restores, not just successful jobs.
24/7 when it matters
24/7 support is available under eligible support agreements.
Sound familiar?
When NetBackup needs specialist attention
NetBackup protects the systems your business cannot afford to lose, so problems rarely stay small. Failed jobs, slow restores or an appliance running an old release all become a recovery risk.
Virtech can help when you see any of the following:
- Jobs failing with recurring status codes, or backup windows running past your SLAs.
- Restores that are slow, untested or have never been proven at scale.
- Primary servers, media servers or appliances running releases that are behind the current fixed versions.
- MSDP pools, appliance storage or cloud targets approaching capacity.
- A NetBackup estate inherited without documentation or in-house specialist skills.
- A renewal, appliance refresh or move towards Cohesity DataProtect that needs an evidence-based plan.
What we do
NetBackup services from one certified team
Support and break-fix
We diagnose failing jobs and status codes, media server and storage unit problems, catalogue and policy issues, client and agent connectivity, and slow restores. We work from logs and evidence, preserve recovery options and escalate to Cohesity support when a product defect requires it.
NetBackup health checks
A health check reviews your primary and media servers, appliances, policies, schedules, storage, MSDP, replication, catalogue protection and restore readiness against best practice. You receive a prioritised report with evidence, risk and a clear remediation sequence.
Version upgrades
Planned NetBackup upgrades with compatibility checks for clients, agents, operating systems and integrated targets, catalogue backup, rollback preparation and post-upgrade restore testing.
Appliances and Flex
NetBackup appliance and Flex appliance health checks, Flex OS and NetBackup upgrades, capacity expansion and hardware refresh planning, including data movement from older appliances.
Managed backup
Managed backup with 24/7 monitoring and incident management, including a 98% guaranteed backup success rate on managed services, root cause analysis and regular reporting.
Licensing and renewals
Quotations for NetBackup licences, capacity and maintenance renewals, with a review of what you actually use, so the renewal matches your estate and your plans.
Not sure what condition your NetBackup estate is in? Start with a health check.
Upgrades
NetBackup upgrades without surprises
Backup platforms are often upgraded far less often than the systems they protect. Recent Cohesity security advisories show why that matters: fixes for the NetBackup console and Flex OS are only available in current releases. Read our guide to the NetBackup 11.2 and Flex OS 6.4 advisories.
We confirm the supported upgrade path and current product documentation for your exact versions before any change, then plan the work around your change windows.
What we check before upgrading
- Primary, media server and appliance versions
- Client, agent and database plug-in compatibility
- Operating system and hardware support
- Replication, cloud and archive targets
- Catalogue protection and rollback options
What you get afterwards
- Validated backups and restores
- Before-and-after version record
- Audit-ready change documentation
- Agreed follow-up actions
Ransomware resilience
Make sure NetBackup can recover you.Not just back you up.
Attackers target backups first. We design NetBackup so that protected copies survive an attack and restores are proven, using the capabilities you already own wherever possible. Learn more about NetBackup ransomware resilience.
Immutable and isolated copies
Immutable MSDP or appliance storage, isolated recovery copies and replication, so a single compromised account cannot delete your backups.
Access hardening
Role-based access, multi-person approval for destructive actions, and console and shell access limited to trusted administrators.
Tested recovery
Regular restore tests with documented results, so you have evidence for auditors and confidence before an incident.
NetBackup and Cohesity
NetBackup is now part of Cohesity
Cohesity completed its combination with Veritas' enterprise data protection business on 10 December 2024, so NetBackup and Cohesity DataProtect now come from the same vendor. Our guide to the Veritas, Cohesity and Arctera changes explains what that means for support and renewals.
A merger is not, on its own, a reason to migrate. Many organisations keep NetBackup and add Cohesity where it fits, or consolidate over time. We help you decide based on supportability, recovery objectives and cost, and we deliver both platforms. See our Cohesity services.
“Thank you for your support, Virtech team. You did a great job.”
Useful references
Where to find the NetBackup documentation you need
Most NetBackup questions start with the right document for your exact version. These are the references we check first.
Compatibility lists
The NetBackup software compatibility lists (SCL) and hardware compatibility lists (HCL) for your release confirm supported operating systems, databases, applications and storage. Always check the list for your exact version.
Administrator and upgrade guides
The NetBackup Administrator's Guide and the Upgrade Guide for your release describe supported upgrade paths, prerequisites and post-upgrade steps.
Status codes reference
The NetBackup Status Codes Reference Guide explains each status code and its recommended actions. We combine it with job details and logs to find the root cause.
Network ports reference
The port requirements for your version and components define what your firewalls must allow between primary servers, media servers, clients and appliances.
Lifecycle information
Cohesity's support lifecycle information for NetBackup shows when each version reaches the end of standard support, which drives upgrade timing.
Security advisories
Cohesity security advisories list affected versions and fixed releases. Read our NetBackup 11.2 advisory guide.
How it works
How a NetBackup engagement starts
- 1
Describe the requirement
Tell us whether you have an active incident, recurring failures, a planned upgrade, an appliance refresh or a renewal.
- 2
Collect the right evidence
We confirm versions, architecture, symptoms, recent changes and the recovery options available.
- 3
Agree the action
We define priority, responsibilities, access, onsite or remote delivery and any change controls.
- 4
Resolve and prove it
We implement the agreed work, validate backups and restores, and document actions and residual risks.
- 5
Stay covered
Ongoing support or managed backup keeps the estate healthy, monitored and current.
FAQ
Frequently asked questions
Is NetBackup end of life?
No. NetBackup continues as a Cohesity product following the Cohesity and Veritas combination in December 2024. Individual NetBackup versions do reach the end of their support life, so check the lifecycle of the version you run. We can review your estate and plan an upgrade to a supported release.
Who supports NetBackup now that Veritas has split?
NetBackup is owned and supported by Cohesity. Virtech provides local NetBackup support, health checks, upgrades and managed services in the UAE and remotely across the GCC, and coordinates with Cohesity support when a product defect requires it.
What is the latest NetBackup version?
Releases change regularly, so confirm the current version in Cohesity's documentation. At the time of writing, the recent security fixes require NetBackup 11.2 or later and Flex OS 6.4 or later on Flex appliances. We check the right target version for your environment before planning an upgrade.
Which ports does NetBackup use?
It depends on the version and the components you run. Port 1556 (PBX) and port 13724 (vnetd) are the ones most commonly required between NetBackup hosts, but appliances, cloud targets, web services and some agents need others. We review your firewall rules against the port reference for your exact version.
How do you troubleshoot NetBackup status codes?
We start from the status code and the job details, then use the relevant logs and the Status Codes Reference Guide to find the root cause, rather than simply rerunning the job. Recurring codes usually point to a configuration, network, storage or client issue that can be fixed permanently.
Can you upgrade our NetBackup appliances or Flex appliances?
Yes. We plan and deliver NetBackup and Flex OS upgrades on appliances, including compatibility checks, rollback preparation and restore testing afterwards. We also help plan capacity expansion and hardware refreshes.
NetBackup or Veeam: which is better?
Both are capable platforms with different strengths. NetBackup is typically chosen for large, mixed enterprise estates with many workload types, appliances and strict policy control. Veeam is widely used in virtualised environments. The right choice depends on your workloads, scale, recovery objectives and team skills. We support Veeam as well as NetBackup and Cohesity, so we can give you a practical comparison for your environment.
NetBackup or Backup Exec: what is the difference?
NetBackup is an enterprise platform for large, distributed estates, now part of Cohesity. Backup Exec is aimed at small and mid-sized environments and is a separate product line. We support both. See our Backup Exec services.
Should we move from NetBackup to Cohesity DataProtect?
Not automatically. A move makes sense when it improves recovery, operations or cost for your environment. Many organisations run both and consolidate over time. We assess your estate and help you decide, then deliver either path.
Can you help with NetBackup licences and renewals?
Yes. We quote NetBackup licences, capacity and maintenance renewals and review your usage first, so you renew what you need. See licence renewals.
Related services
Talk to a NetBackup engineer
Whether a job is failing tonight or you are planning your next upgrade, speak directly with Virtech's certified team in Dubai. We will establish the scope and recommend the next practical step.