#1
Enterprise Vault partner
in the GCC
99%
of issues resolved
in-house
24/7
support for business-
critical archives
Dubai
certified engineers,
onsite across the GCC
SOUND FAMILIAR?
Is your Enterprise Vault becoming a risk?
Archives hold years of email and files your business must keep. When the platform struggles, compliance, eDiscovery and users all feel it.
โ Archiving tasks stopped or queues backing up
โ Slow searches and failing indexes
โ Vault stores and storage filling up
โ Versions approaching end of support
โ Vendor support that is slow or costly
โ Archives to move to Microsoft 365
WHAT WE DO
Everything Enterprise Vault, one local team
Support, upgrades, rescue and migrations, delivered by certified engineers who work on Enterprise Vault every day.
Health checks
A full review against Arctera best practice, with a clear report of risks, quick wins and a remediation plan.
Upgrades and patching
Planned, tested upgrades to supported versions with minimal downtime, including clustered InfoScale and VCS sites.
Rescue: urgent break-fix
Archiving stopped, indexes broken or storage full? Certified engineers respond onsite or remotely.
Partner Advanced Local Support
A lower-cost local alternative to vendor BCS: agreed response times, named engineers, onsite and remote cover.
Migrations and consolidation
Move from SourceOne, legacy archives or PSTs into Enterprise Vault, or out to Microsoft 365, with chain of custody intact.
Scripting, reporting and licensing
Custom scripts, reports and configurations for your environment, plus Enterprise Vault licences and renewals.
MANAGED ENTERPRISE VAULT
Enterprise Vault,
fully managed.
Zero compromise.
Hand your archive to the GCC’s #1 Enterprise Vault partner. We monitor, maintain, upgrade and support it around the clock, your data stays on your premises, and your costs stay predictable.
Guaranteed availability
SLAs guaranteed and enforced, with 24/7 escalation and event management. Someone is always minding the store.
Predictable costs
One managed service covering monitoring, support and annual upgrades, with costs you can plan and budget for.
Full transparency
Real-time reports and metrics, monthly reporting and semi-annual service reviews. You always know how your archive is doing.
CERTIFIED MIGRATIONS
Move archives without losing a single item
Our certified migration experts move Enterprise Vault data safely and fast, whether you are consolidating, upgrading, changing storage or moving to the cloud.
โ Full chain of custody and audit trail
โ Integrity checks throughout the migration
โ No downtime or disruption for users
โ Shortcuts and folder structure preserved
โ Milestone-based payments
Into Enterprise Vault
→ Dell EMC SourceOne and EmailXtender
→ PST and other mailbox files
→ Legacy archiving platforms
→ Exchange journal and mailbox data
From or within Enterprise Vault
→ Enterprise Vault to Microsoft 365
→ Version upgrades and server moves
→ Site consolidation and mergers
→ Storage and cloud tier migrations
HOW IT WORKS
From first call to fully supported
1
2
3
4
Talk to an engineer
Call or WhatsApp us and describe the issue. You speak to a certified engineer, not a call centre.
Health check and plan
We review your environment and agree priorities, scope and timelines with you.
Fix, upgrade or migrate
We deliver onsite or remotely, with minimal disruption to your users.
Stay covered
Keep the archive healthy with local support, managed services and regular reviews.
FAQ
Frequently asked questions
Is Enterprise Vault still supported?
Yes. Enterprise Vault is now part of Arctera, which continues to develop and support it. We help you stay on a supported version and plan what comes next.
What does Managed Enterprise Vault include?
24/7 escalation and event management, guaranteed SLAs, real-time reports, monthly reporting, semi-annual service reviews and annual upgrades.
How do we reach an engineer quickly?
Call or WhatsApp +971 55 700 8578 to speak directly with a certified Enterprise Vault engineer. Response times are agreed in your support plan.
Can you support us without a vendor BCS contract?
Yes. Partner Advanced Local Support gives you certified local engineers, agreed response times and onsite visits, typically at a lower cost than vendor BCS.
Do you migrate archives out of Enterprise Vault?
Yes. Our certified migration experts move archives to Microsoft 365, between Enterprise Vault sites and versions, or to new storage, with full chain of custody.
Which countries do you cover?
We support customers across the UAE and the wider GCC, onsite or remotely, from our office in Dubai.