Contact Virtech
Talk to a certified engineer
Enterprise Vault, NetBackup, Cohesity or InfoScale: call, WhatsApp or send our experts a message and we reply within one business day.
Email us
- Salessales@virtech.ae
- Supportsupport@virtech.ae
- Generaloffice@virtech.ae
Office telephone: +971 4 580 7555
Visit us
Office 605, Rania Business Center, Al Barsha 1, Dubai
Monday to Friday, 9:00–18:00 (UAE time)
Send us a message
Production affected?
Don’t wait for a reply. Call our engineers now. 24/7 support for customers with eligible support agreements.
Call +971 55 700 8578
Our office
Visit us in Al Barsha, Dubai
Virtech provides complete IT services across the Gulf region from our office in Office 605, Rania Business Center, Al Barsha 1, Dubai, UAE.
For questions or general enquiries, please use the contact form. For immediate requirements, please call Virtech directly at one of the phone numbers listed above.
Quick answers
Before you get in touch
How quickly can Virtech respond to an urgent incident?
For P1 incidents covered by the applicable support agreement, Virtech targets an initial response within 30 minutes. This applies to every platform we support, including Enterprise Vault, NetBackup, Cohesity and InfoScale. The agreement defines coverage, classification and other conditions.
Can Virtech attend our site?
Yes. Virtech provides onsite support across the UAE for all the platforms we support. For covered P1 incidents, the applicable support agreement can include a two-hour UAE onsite-attendance target. Remote support is available across the GCC, while onsite work outside the UAE is scoped separately.
Do you support customers outside the UAE?
Yes. Remote support is available across the GCC for Enterprise Vault, NetBackup, Cohesity and InfoScale. Onsite service outside the UAE is scoped separately. Support is delivered in English.
Can Virtech help with Enterprise Vault licences and renewals?
Yes. Virtech can sell, renew and advise on Enterprise Vault licensing in the UAE. Current terms, product requirements and territory conditions are confirmed before advice or a quotation is issued.